genie garage door will not close

by Del
(Borger,TX)

my garage door will open with remote and with wall switch, but will not close with remote and only closes with wall when I hold it down.

It is not the safety switches, so what could it be? Thanks

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Your infrared safety sensors are out of alignment.

The infrared beam from the sending unit must strike the lens of the receiving unit.

If you get down to eye level with the receiver you can see that the indicator lamp is blinking rapidly.

Twist the sending unit to bend the bracket slightly in the correct direction, until the indicator light stops blinking and remains on continuously.

Everything should work as usual once the safety sensors are aligned properly.